FAQs
As you know, digital marketing can be complicated! We’ve collected a list of the questions we get asked most.
We didn’t cover it here? Don’t be shy, reach out and ask your question to one of our marketing experts!
Frequently Asked Questions
Below are some of the most common questions we’re asked
What Services Does Springboard Digital Offer?
Digital Marketing can encompass a wide range of tactics, channels and platforms, but at Springboard we choose to focus on a few key services that we think are most effective for growing businesses. We specialise in Pay Per Click Advertising (Google Ads and Bing), Search Engine Optimisation (SEO), and Social Media Marketing across various social channels including Facebook, Instagram, Pinterest, TikTok and LinkedIn.
We offer a range of Plans for each of our services so you can choose which digital channels are most important for your business.
How Do I Sign Up?
The easiest way to sign up with Springboard is via our Services page. Here you can choose which services you’d like to sign up for and select the Plan that best suits your business and your goals.
If you’re not sure of the right digital marketing strategy for your business, reach out to our team via our Contact page and one of our Client Success Managers will be in touch to discuss our recommendations. We can also prepare a custom strategy to help you achieve your goals.
How Often Should I Expect To Have Contact With My Client Success Manager?
Your CSM will be in touch throughout the month with updates on our work, such as ad previews or website content, for you to review and approve. Feel free to get in touch with your CSM any time via email or save any questions for your monthly consulting session (if this is included in your plan).
Do You Have Minimum Term?
We start clients on a 3-month minimum term initially, to ensure you have every possible opportunity to achieve results for your business. After that first 3 months, our clients go on a month-to-month retainer.
Am I Able To Increase or Decrease My Monthly Ad Spend Budget?
Absolutely. Springboard is designed to be flexible.To update your ad spend on Meta, Google Ads, or any other social platform, simply… get in touch with your Client Success Manager and they’ll advise whether the change is recommended for your campaigns.
When Will I Recieve My Monthly Report?
Our monthly reports are sent out on or around the 6th business day of every month to ensure we’ve captured the previous month’s data.
Do I Still Need To Pay A Setup Fee If I Already Have My Accounts Set Up?
We require all new clients to pay a setup fee, regardless of whether you have existing accounts or the state of your Google Analytics configuration. The Tracking and Setup fee covers a range of setup tasks, including building custom dashboards, administration and account establishment costs, implementing website conversion tracking via Google Analytics (and if already setup, it will almost always need updates or refreshes), and ensuring we have everything in place to accurately track the performance of your campaigns.
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